At WiseCar, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our EV charging management application and related services.
1. Information We Collect
Account Information
Email address
Display name
Profile photo (optional)
Authentication tokens (Google Sign-In)
Account creation date
Device & Usage Data
Charging device information (model, serial number)
Charging session data (duration, energy consumed, costs)
Device settings and configurations
App usage patterns and feature interactions
Error logs and crash reports
Technical Information
IP address and network information
Device type, OS version, and app version
Location data (when explicitly granted)
NFC card identifiers
WiFi network names (for device setup)
Communication Data
AI chat conversations and command history
Community posts and comments
Customer support interactions
Push notification preferences
Survey responses and feedback
1.1 Information You Provide Directly
Registration: Email, name, and authentication through Google Sign-In
Device Setup: Device names, locations, and configuration preferences
AI Interactions: Questions, commands, and feedback to our AI assistant
Community Participation: Posts, comments, and discussions in WiseCar Plus community
Support Requests: Issues, questions, and feedback submitted to customer support
1.2 Information Collected Automatically
Charging Session Analytics
We automatically collect detailed information about your charging sessions to provide energy recommendations and cost optimization:
Start/end times and duration
Energy consumed (kWh) and power levels
Current and voltage measurements
Device temperature and status
Cost calculations based on your electricity rates
2. How We Use Your Information
2.1 Core Service Functions
Device Control: Enable remote monitoring and control of your WiseCar charging devices
User Authentication: Secure login and account management through Firebase Auth
Multi-User Access: Manage sharing permissions for family members and friends
Session Tracking: Record and analyze your charging history and patterns
2.2 AI-Powered Features
Smart Recommendations: Provide personalized energy-saving suggestions using GPT-4o-mini
Device Diagnostics: Analyze performance data to identify potential issues
Cost Optimization: Calculate optimal charging schedules based on electricity rates
Natural Language Processing: Understand and respond to your voice and text commands
2.3 Premium Services (WiseCar Plus)
Advanced Analytics: Detailed energy reports and charging insights
Priority Support: Faster response times for technical assistance
Extended Warranty: Track and manage extended warranty coverage
Community Access: Enable participation in exclusive member discussions
3. Information Sharing & Disclosure
🔒 Our Privacy Commitment
We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used exclusively to provide and improve our services.
3.1 Service Providers
We may share limited information with trusted service providers who help us operate our services:
Service Provider
Purpose
Data Shared
Firebase/Google Cloud
Authentication, database, analytics
Account data, usage statistics
OpenAI
AI chat and recommendations
Anonymized chat conversations
Apple/Google
App store services, payments
Purchase data, device identifiers
Cloud Functions
Real-time data processing
Device telemetry, session data
3.2 Legal Requirements
We may disclose your information when required by law or to:
Comply with legal processes, court orders, or government requests
Protect our rights, property, or safety, or that of our users
Investigate potential violations of our Terms of Service
Prevent fraud, security breaches, or technical issues
4. Data Security & Protection
Encryption & Transit
All data transmitted between your device and our servers is encrypted using TLS 1.3. WebSocket connections to charging devices use secure protocols.
Cloud Security
Data is stored on Google Cloud Platform with enterprise-grade security, including encryption at rest and multi-factor authentication for admin access.
Access Controls
Strict access controls ensure only authorized personnel can access your data, and all access is logged and monitored.
Regular Audits
We conduct regular security audits and vulnerability assessments to maintain the highest level of protection.
Security Measures
256-bit SSL EncryptionFirebase Security RulesOAuth 2.0 AuthenticationGDPR CompliantSOC 2 Type II
5. Data Retention
5.1 Active Accounts
Account Information: Retained while your account is active
Charging Session Data: Kept for 3 years for analytics and warranty purposes
AI Chat History: Stored for 1 year to improve AI responses
Device Configurations: Maintained while devices are registered to your account
5.2 Account Deletion
When you delete your account, most personal data is removed within 30 days
Some data may be retained longer for legal compliance or fraud prevention
Aggregated, anonymized analytics data may be retained indefinitely
Backup systems may retain data for up to 90 days after deletion
6. Your Privacy Rights
6.1 Access & Control
Account Settings: View and edit your profile information directly in the app
Data Export: Request a copy of your personal data in machine-readable format
Data Deletion: Delete your account and associated data through app settings
Correction: Update incorrect information through your profile or by contacting support
6.2 Communication Preferences
Push Notifications: Control notification types through device settings
Email Communications: Opt out of promotional emails (account-related emails may still be sent)
AI Data Usage: Opt out of having your conversations used to improve AI models
6.3 Regional Rights
European Union (GDPR)
Right to access, rectify, erase, or port your data
Right to restrict or object to processing
Right to withdraw consent at any time
Right to lodge a complaint with supervisory authorities
California (CCPA/CPRA)
Right to know what personal information we collect and how it's used
Right to delete personal information (subject to exceptions)
Right to opt out of sale (we don't sell personal information)
Right to non-discrimination for exercising privacy rights
7. Children's Privacy
WiseCar is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately, and we will delete such information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States where our servers are located. We ensure adequate protection through:
Standard Contractual Clauses (SCCs) for EU data transfers
Adequacy decisions from relevant data protection authorities
Other legally recognized transfer mechanisms
9. Third-Party Services
9.1 Integrated Services
Google Sign-In: Subject to Google's privacy policy
Apple Sign-In: Subject to Apple's privacy policy
Firebase Analytics: Anonymized usage data for app improvement
OpenAI: AI chat processing (data is anonymized)
9.2 Links to External Sites
Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or applicable laws
Material changes will be communicated through the app and via email
The "Last updated" date at the top indicates the most recent revision
Continued use of the app after changes constitutes acceptance of the updated policy
11. Contact Us
For questions about this Privacy Policy, data requests, or privacy concerns: